FAQ'S

Where are you located?


Our office is located at 11 Plane Avenue, Uralla NSW 2358.




What are your opening hours?


We are open Monday to Friday between 9:00am-12:00pm and 1:00pm-5:30pm.




How do I make a booking?


Party hire bookings can be made using our Online Party Hire Booking Form or visit our office and our staff can organise a quick demo of equipment to suit your needs. For all other hire enquiries, give us a call at 02 6778 4090 or email us at info@macsound.com.au.




Can I hire under a company name?


Of course! If you are booking on behalf of a business or company, we strongly encourage you to place your booking under your business/company name. Just make sure to provide us with all their details.




When do I need to pay for my hire?


Full hire costs including a deposit, if applicable, will be required on pickup of the hire equipment or prior to pickup, unless other arrangements have been made. A deposit equal to thirty percent (30%) of the total hire cost or a minimum payment of $50, is to be paid in addition to hire costs upon collection of the most hires. Our staff will let you know if a deposit is not required.




What payment methods do you accept?


We accept payment with Cash, Visa or Mastercard for hire bookings and deposits. Schools and Businesses which wish to pay on account can contact us to make arrangements.




Do I need identification to hire equipment?


Our staff may ask for an Australian Driver's Licence or a government issued Proof of Age card. So be sure to bring your along when picking up equipment. Students are required to bring a Student Identification Card to be eligible for any student discounts.




When do I need to pickup my hire?


When you book equipment we will advise you of the date you can pick up the equipment. Most hire bookings will fit in a Hatchback or Sedan. If you are concerned about the size of your booking in accordance with the space in your vehicle, please request some advice from our staff, who will happily evaluate your vehicle in accordance with the size of your booking. It is recommend you ensure passengers are kept to a minimum when picking up or returning. Most of our equipment is easy to load into your vehicle, however, our staff will be more than happy to assist you in loading/unloading any equipment. Please note: we suggest you use the onsite parking to ensure safe and easy pickup/return of equipment.




My event is over the weekend. When do I return the equipment?


All bookings that are picked up on Friday are scheduled for return during business hours on Monday. Weekend hires are only charged at the number of days used, ie: If equipment is picked up Friday for a party on Saturday night, there will be a one day charge despite return on Monday.




When do I need to return my hire?


Typically, all bookings are due for return the next operating day after your event, unless you have organised to extend your period of hire with one of our staff. Please refer to the email confirmation of your booking to confirm your return date. Please note: we do not accept returns on weekends. Weekend hires can be returned on Monday at no extra charge.




When will my deposit be returned?


Deposits are refunded, to the original payment method, on return of the equipment in a satisfactory condition. Late return of equipment or return outside of warehouse hours without sufficient warning, excessively dirty, tangled, missing or aesthetically damaged equipment and any equipment that is not functioning properly on return will result in forfeiture of the whole deposit. Return of the deposit, for those who pay on card, is subject to the processing time of your bank and may take 2-10 business days.




Do you offer delivery/setup options?


Yes, we do. However, we do prefer customer pickup on party & wedding hires. This is because our equipment is easy to setup and our staff will teach you how to use the equipment when you pick it up. If this doesn't work for you or you're planning a big event or do not have a vehicle suitable for pickup and you would like to have equipment delivered and/or setup, contact us to discuss availability and pricing.




Do you offer long-term hire options?


We are more than happy to supply equipment for long-term hires, at great prices. Contact us for pricing.